The Best Chatbots for Shopify: AI Tools to Improve Customer Support
The Best Chatbots for Shopify: AI Tools to Improve Customer Support
Customer support can make or break an online shopping experience. With customers expecting fast responses and personalized assistance, Shopify merchants need tools that not only meet those expectations but also exceed them. Enter AI chatbots—these digital assistants can provide instant, 24/7 support, answer FAQs, and even help boost sales.
If you’re running a Shopify store and want to elevate your customer service game, here are the best chatbot solutions you need to know about for 2025.
Why Chatbots Are Essential for Shopify Stores
E-commerce is fast-paced, and customers expect immediate help. Studies show that 82% of shoppers expect an immediate response to their inquiries, and chatbots can deliver just that. Unlike traditional customer support, AI-powered chatbots can handle multiple queries simultaneously, reduce wait times, and even assist with upselling.
Here are some key benefits of using chatbots for your Shopify store:
- Instant Responses: Chatbots can provide real-time answers, reducing cart abandonment.
- 24/7 Availability: Never miss a sale due to time zone differences or off-hours.
- Cost Efficiency: Automate repetitive queries and free up your team for complex issues.
- Personalized Shopping Experience: AI chatbots can recommend products based on browsing behavior.
Let’s dive into the best Shopify chatbot apps available today.
1. Appella – Personalized AI Shopping Assistant
Appella stands out as a solution for merchants looking to provide hyper-personalized shopping experiences, tailored to each customer's preferences.
What It Does:
- Acts as a virtual shopping assistant to recommend products based on customer behavior.
- Recovers abandoned carts with personalized messages.
- Enhances the customer journey by simulating in-store experiences online.
Why It’s Essential:
Appella goes beyond traditional chatbots by offering a seamless blend of customer support and personalized shopping guidance, boosting both satisfaction and sales.
Pro Tip: Use Appella to differentiate your brand and create boutique-like experiences for your Shopify store.
2. Tidio – Seamless Live Chat and Chatbots
Tidio is a favorite among Shopify merchants for its ability to combine live chat with AI-powered chatbot functionalities.
What It Does:
- Provides real-time engagement through live chat.
- Automates FAQs and supports cart recovery.
- Integrates with platforms like Messenger, Instagram, and email for multi-channel communication.
Why It’s Essential:
Tidio simplifies customer interactions while providing robust tools for engagement and automation, making it ideal for scaling Shopify stores.
Pro Tip: Use Tidio’s pre-designed chatbot templates to save time while enhancing customer service.
3. Gorgias – Customer Support for E-commerce
Gorgias is an AI-powered helpdesk designed specifically for Shopify merchants.
What It Does:
- Centralizes customer interactions across email, social media, and chat.
- Automates responses to repetitive questions like order status inquiries.
- Provides Shopify order details directly in the chat for context.
Why It’s Essential:
Gorgias allows you to handle high volumes of customer queries efficiently, ensuring a fast, accurate response every time.
Pro Tip: Leverage Gorgias analytics to identify common customer pain points and optimize processes.
4. Intercom – AI-Driven Customer Communication
Intercom focuses on providing conversational customer engagement to drive growth.
What It Does:
- Automates customer queries through AI-powered bots.
- Offers in-app messaging, email, and live chat integration.
- Tracks customer behavior for more targeted support.
Why It’s Essential:
Intercom’s robust automation and personalization tools make it a great fit for Shopify merchants who want to improve engagement and retention.
Pro Tip: Use Intercom’s custom bots to onboard new customers and guide them through their first purchase.
5. HubSpot – CRM with AI Chatbot Capabilities
HubSpot’s chatbot functionality integrates seamlessly with its CRM platform, providing a unified view of customer interactions.
What It Does:
- Captures leads and automates responses to FAQs.
- Tracks customer data across email, social media, and chat.
- Syncs with Shopify to streamline customer interactions.
Why It’s Essential:
HubSpot’s integration of CRM and chatbot capabilities makes it a powerful tool for both marketing and customer service.
Pro Tip: Use HubSpot chatbots to qualify leads automatically and route them to the right team.
6. Zendesk – Industry-Leading Customer Support
Zendesk is a well-known platform offering a comprehensive suite of customer support tools, including chatbots.
What It Does:
- Offers AI-powered chatbots for automating common inquiries.
- Integrates with Shopify to provide customer context during chats.
- Tracks customer satisfaction and service metrics.
Why It’s Essential:
Zendesk’s advanced analytics and robust integrations make it a top choice for scaling Shopify stores with complex customer needs.
Pro Tip: Use Zendesk’s analytics to identify trends and optimize your customer service strategies.
7. Ada – AI Chatbots for Customer Experience
Ada specializes in AI-powered automation for personalized customer experiences.
What It Does:
- Automates up to 80% of customer inquiries.
- Offers multilingual support for global businesses.
- Provides tools to create custom workflows for Shopify stores.
Why It’s Essential:
Ada’s powerful AI allows Shopify merchants to deliver exceptional customer experiences while reducing the need for human intervention.
Pro Tip: Use Ada to support product launches with instant, scalable customer service.
8. ProProfs Desk – Help Desk Chatbot Solution
ProProfs Desk simplifies customer service by integrating AI chatbots with ticketing systems.
What It Does:
- Tracks and resolves customer issues with automated ticketing.
- Offers chatbots to answer FAQs and escalate complex queries.
- Integrates with Shopify for order-related support.
Why It’s Essential:
ProProfs Desk’s combination of chat and ticketing ensures no customer query slips through the cracks.
Pro Tip: Use ProProfs Desk to manage both pre- and post-sales inquiries effectively.
9. Zoho Desk – AI-Powered Help Desk for E-commerce
Zoho Desk provides AI-powered customer support tools for businesses of all sizes.
What It Does:
- Automates customer responses with AI chatbots.
- Centralizes customer interactions across multiple platforms.
- Provides Shopify integration for seamless support.
Why It’s Essential:
Zoho Desk’s AI capabilities and ease of use make it a great choice for Shopify merchants looking for affordable and effective support tools.
Pro Tip: Use Zoho’s Zia AI assistant to predict customer sentiment and tailor your responses.
10. Freshchat – AI-Powered Messaging for Engagement
Freshchat combines live chat, chatbots, and in-app messaging for seamless customer engagement.
What It Does:
- Automates routine queries with AI-driven bots.
- Supports multi-channel communication, including WhatsApp and Messenger.
- Provides detailed customer journey analytics.
Why It’s Essential:
Freshchat’s focus on omnichannel engagement makes it perfect for Shopify stores looking to create a consistent customer experience across platforms.
Pro Tip: Use Freshchat’s proactive messaging to re-engage customers who show signs of leaving.
11. Drift – Conversational Marketing Platform
Drift specializes in conversational marketing to engage customers in real-time.
What It Does:
- Captures leads through AI-driven chatbots.
- Engages customers with targeted messages based on browsing behavior.
- Integrates with Shopify to provide contextual recommendations.
Why It’s Essential:
Drift excels in combining lead generation with customer engagement, making it ideal for Shopify merchants focused on growth.
Pro Tip: Use Drift’s chatbots to guide first-time visitors toward their first purchase.
How to Choose the Right Chatbot for Your Store
With so many great options, how do you pick the right chatbot? Here are some factors to consider:
- Customer Volume: If you handle hundreds of queries daily, opt for a chatbot with robust automation like Gorgias or Relish AI.
- Product Complexity: For stores with a wide range of products, Gobot’s guided shopping features can simplify decision-making.
- Budget: Many apps, like Tidio and Chatra, offer free plans with basic features, making them accessible for smaller stores.
- Multi-Channel Support: If you engage customers on platforms like Instagram or Messenger, ensure the chatbot integrates seamlessly with those channels.
Enhancing Customer Experience with AI Chatbots
In 2025, chatbots aren’t just about answering questions—they’re about creating a seamless shopping experience. From personalized product recommendations to proactive engagement, these tools can transform your Shopify store into a customer-centric powerhouse.
For those looking to go beyond basic support, Appella AI offers a next-level solution that combines conversational AI with tailored shopping assistance.
Ready to revolutionize your customer support? Start exploring these apps and see how they can take your Shopify store to new heights.
Which chatbot are you most excited to try? Let us know in the comments!